Return Policy:

Since these are living plants it is very difficult to take returns. If they are not packed right for their return, they can arrive in terrible condition. So, we do not take returns unless we have talked about it with you first. Always use heat packs in the winter. You must purchase a heat pack for shipping.

If you are unhappy with a product, please contact us right away and send pictures of the exact orchid we sent within one or two days. If there is damage due to shipping you must follow up with the carrier. We have no control over shipping once it leaves our shop, this includes damage during the winter months. December - March is winter, 98% of our products arrive with no damage. If you leave your orchid out in the weather for one hour, that can kill orchids during winter and hot summer months. We have no control over weather conditions. We pack very well and get compliments on our packing every month. This is why 98% arrive safely.

If you transplant a blooming orchid, we will not replace it. You should never disturb roots on a blooming orchid.

Take care and remember for any orchid care, we have individual orchid care listed under each orchid. Happy orchid growing.